Issue Resolved!

This morning we had a issue in which people's scheduled tweets were not being sent out as well as some users not being able to have posts from their blogs imported......
30 comments
  • Megan Claire
    Megan Claire 2 hours ago
    Thanks for the update - same boat though - tweets still not going through to twitter a day later. Will check in again in a day :)
  • Danielle Tucker
    Danielle Tucker 2 hours ago
    Hi. I really appreciate the message about the problem and the resolution and the notice to let you know if posts are still not going through. It's been 24 hours and my posts are still caught somewhere...and not on the stream. I'll wait another 6 hours and check. 11:53 am Hawaiian
  • N. N. Light
    N. N. Light 3 hours ago
    I'm still having issues with scheduled tweets. What's the latest news on getting it fixed?
  • Carolynne W. Thurst
    Carolynne W. Thurst 6 hours ago
    Is there anywhere we can get real time updates about this?
  • Karen Woodham
    Karen Woodham 7 hours ago
    I had the same issue, thought it was my account at first until I noticed a tweet from N. N. Light about it!
  • nancy nardin
    nancy nardin 9 hours ago
    Just noticed this am
    I'm scheduling tribe members posts to go out but they are stuck in my approved post feed
  • Adrian Jock
    Adrian Jock 9 hours ago
    No, it's not solved. 8-9 hours ago I shared one post and it worked fine. Now again it doesn't work anymore. I shared one post three hours ago and it's not on Twitter. 10 minutes ago I shared another post and ... the same result. When I checked the Stats of the posts I shared, I noticed that my shares aren't counted.
  • Jenniffer Powell
    Jenniffer Powell 10 hours ago
    I still can get my post imported unless I do it manually?
  • Danielle Tucker
    Danielle Tucker 10 hours ago
    Oddly...it happens to me a lot.
  • fiber copper sale
    fiber copper sale 12 hours ago
    https://www.blogger.com/profile/02687146362579602458
  • Kim Headlee
    Kim Headlee 12 hours ago
    This explains why I wasn't getting any shares yesterday. I thought maybe my 1K tribemates had stopped loving my content. :)
  • Mary Ann Bernal
    Mary Ann Bernal 12 hours ago
    Thanks, have been having trouble for two days and thought it was my machine.
  • Brad Friedman
    Brad Friedman 19 hours ago
    I've been locked out of Triberr for over a week and you guys never responded to my email asking for help. Now this issue. What are we to think about the new ownership? Do you have plans to provide customer support like responding to an email within a week or two?
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  • Marianne Rice
    Marianne Rice 1 day ago
    Yay!
  • N. N. Light
    N. N. Light 1 day ago
    Thank you so much for fixing the issues! :) You guys rock!
  • nancy nardin
    nancy nardin 1 day ago
    you guys @ Triberr are awesome!!!
  • Kathi Kruse
    Kathi Kruse 1 day ago
    Thank you so much for fixing the issue! You guys rock.
  • Triberr
    Triberr 1 day ago
    Update As-Of 5:32PM EST:

    We've resolved the issue with the server so that blog post imports as well as social media sharing is now working. There is a back-log of posts and shares since yesterday that the system is currently working to get through, so please be patient as the system processes all of the information! Thank you all for your understanding during this time, no additional support tickets are needed for the next 24 hours. Please do let us know after 24 hours if there are any blog posts or shares that are not appearing. Sorry for the inconvenience!
  • Pamela Morse
    Pamela Morse 1 day ago
    We appreciate your diligence. Thanks.
  • Triberr
    Triberr 1 day ago
    Work-in-progress: Though, here's an update as of 4:08PM EST:

    After a grueling day for entire team trying to figure out the cause, it seems we have identified the culprit. In short, it was / is NOT related to Triberr at all - - - it was related to server updates made by our host which do not play nice with the cron server that retrieves and shares posts. I'll spare you the overly technical specifics, but glad to see it wasn't our doing.

    Now moving onwards to try to figure out how to fix it. Bear with us.

    In meantime, we've already seen some posts shared on Twitter through the app so we know that some of the backed up traffic is starting to catch up.

    For example, I shared Martin's post below just a minute ago and already see it in our Triberr Twitter stream here:
    https://twitter.com/Triberr/status/736281577513095168
  • GreatBookDeal
    GreatBookDeal 1 day ago
    Thank you. Several posts have shown up, by own post hasn't. Also, my tweets are working again.
  • michele price
    michele price 1 day ago
    thanks now it has been three hours since advising what is status
  • Wendy Van Camp
    Wendy Van Camp 1 day ago
    Ouch. I hope it is working properly soon. Thanks for letting us know.
  • mike devincent
    mike devincent 1 day ago
    Thanks so much for the heads up! I thought I had broke something lol. (I'm clumsy). Wishing everyone the absolute best; and please have a beautiful weekend!
  • Barb @ Jet-Settera
    Barb @ Jet-Settera 1 day ago
    Yes, I noticed. Thank you for the note. I was concerned.
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  • Sue Ingebretson
    Sue Ingebretson 1 day ago
    Thx
  • David L Atkinson
    David L Atkinson 1 day ago
    Thanks for letting us know
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  • David L Atkinson
    David L Atkinson 1 day ago
    Thank you
  • nancy nardin
    nancy nardin 1 day ago
    Thanks for the update
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  • Randy Bowden
    Randy Bowden 1 day ago
    Thanks
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  • Adrian Jock
    Adrian Jock 1 day ago
    Yesterday I tweeted them but they didn't bother to reply. It's good that they responded to your email :) Thanks for the update!
  • Kathi Kruse
    Kathi Kruse 1 day ago
    Update: Triberr is aware of issue and working on it.
  • Kathi Kruse
    Kathi Kruse 1 day ago
    Adrian - still waiting to hear what's happening with Approved posts. None of mine are going out :-/
  • Adrian Jock
    Adrian Jock 2 days ago
    If you get an answer, pls let me know either by sending a tweet or posting here. Thanks.
  • Kathi Kruse
    Kathi Kruse 2 days ago
    I just send an email to support@triberr.com to let them know this is an issue.
  • Kathi Kruse
    Kathi Kruse 2 days ago
    That's weird. I'll check out my shares as well. Thanks for sharing it!
  • Adrian Jock
    Adrian Jock 2 days ago
    It didn't work. The green button changes from Share to Scheduled but nothing actually happens. I'll share it manually.
  • Adrian Jock
    Adrian Jock 2 days ago
    Hi Kathi. I think there's something wrong with Triberr today. Your article is the second one that wasn't published on Twitter. While it disappeared from the stream (because I shared it) I see that also the Stats of the article doesn't show the fact that I shared it. Strange. I'll share it later from your profile. (Yes, I know that I can use the tiny link Share instead of the green button, then copy the tweet and add it to my scheduler, but I'm curious to see if the normal share will fail again)
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  • Mavis Edutech
    Mavis Edutech 2 days ago
    great post! will share this to my twitter audience.
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  • Mavis Edutech
    Mavis Edutech 2 days ago
    nice! sharing...
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  • Mavis Edutech
    Mavis Edutech 2 days ago
    cool
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    Bock Mary 2 days ago
    Great article, Love for this post.
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    Thanks so much Dalia.
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    Dalia Lourenco 3 days ago
    Lovely post you have here. So informative. :)
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  • Sandra Bill
    Sandra Bill 2 days ago
    Great
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    Sandra Bill 2 days ago
    Thanks for the information
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    Oooh, I have to try these! Thanks so much! :)
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