Laurent Mellah Male

I am a results-driven marketing and business professional, striving for excellence, with 20+ years experience effectively creating, solving, planning, executing and managing B2B offline/online marketing and business development strategies. Using a variety of channels, combined with expertise in web content management, and community management, I have strong capabilities in written and verbal communications, analytical and quantitative abilities as well as well-tried listening skills.

My consulting missions consist in identifying gaps in service offerings, making recommendations for next generation products based on market data, identifying potential partners, and formulating and implementing business development plans.

I really enjoy innovation, high technologies, customer service management and creative solutions that help to improve services and performances within the industry/technology fields.

Customer oriented service manager, high technology involved. I am president of the AFSM French Chapter (Association For Service Management), and vice-president of the CFSMI (Confederation For Service Management International).

Part of several networks to help people to link and to exchange experiences. I am open to network with people willing to help each others and to develop their knowledge, their business and their experience by sharing information, meeting on events, and trying to help when possible.

Specialties: High Technologies (machine vision, process automation, artificial intelligence, 3D modelling, support service software).
International Background, Marketing and Business Development, Services Improvement, Process and Engineering Industries.
Field Service Management, Maintenance, Customer Service, Service Outsourcing.
Functional Economy, Sustainable Economy.