Voice of the Customer (VOC) is history. Hope that you’re not stuck in the Valley of Death (VOD).
We hear a lot in Customer Success about Voice of the Customer (VOC) but Debbi Stanley, CFRE, Vice-President of Sales & Customer Success, Rallybound feels there is a more important term – VOD or...
Tj Randall on Delivering Customer Success for Fortune 500
The secret of successful managing is to keep the five guys who hate you away from the four guys who haven't made up their minds. -- Casey StengelWhat is Customer Success? Is it maximization of value...
How to increase the SaaS renewal rate for a recurring revenue business
Renewal rates are the lifeline of any SaaS company. The growth of any SaaS business not only depends on new customers but also the renewal rate. High renewal rates provide a stable revenue source...
Why your SaaS might need an onboarding specialist?
Right customer onboarding is one of the important factors in determining whether the customer will be successful or not as the highest churn happens during the onboarding process. There are several...
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