Nilesh Surana Male

Heads marketing at CustomerSuccessBox. Manchester United fan. Foodpics on Instagram (lordofgoodfood).
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Nilesh Surana ???? 990 40549
Nilesh Surana 500

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We hear a lot in Customer Success about Voice of the Customer (VOC) but Debbi Stanley, CFRE, Vice-President of Sales & Customer Success, Rallybound feels there is a more important term – VOD or...
Blog
4 years ago
 
Blog
4 years ago
 
The secret of successful managing is to keep the five guys who hate you away from the four guys who haven't made up their minds. -- Casey StengelWhat is Customer Success? Is it maximization of value...
Blog
4 years ago
 
Renewal rates are the lifeline of any SaaS company. The growth of any SaaS business not only depends on new customers but also the renewal rate. High renewal rates provide a stable revenue source...
Blog
4 years ago
 
Right customer onboarding is one of the important factors in determining whether the customer will be successful or not as the highest churn happens during the onboarding process. There are several...
Blog
4 years ago

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