Adam Toporek is the author of Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines, as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast. Adam is the founder of CTS Service Solutions, a consultancy specializing in high-energy customer service workshops that teach organizations and frontline teams how to deliver Hero-Class® customer service.
Save Your Customer Service Team from Vampire Customers
Vampire customers exist in every organization.You know the ones -- the ones that are excessively needy, that are overly demanding, and that can often be downright unpleasant.In short, the ones that...
National Customer Service Week 2016 is just around the corner!
Starting on Oct 3, National Customer Service Week is an opportunity for you and your team to shine a spotlight on the importance of...
You don’t have to be a customer service expert to know that respect is an immensely important part of customer service. In fact, we consider respect a cornerstone of any customer service...
21 Ways to Not Make a Good First Impression with Customers
Research on first impressions confirms two very fundamental facts: first impressions happen rapidly and subconsciously.
The old adage is true: you never get a chance to make a first impression....
Known most commonly as NPS®, Net Promoter Score® is probably the most popular metric in customer experience and customer service. The Net Promoter Score measures the answer to a single customer...
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