I write about innovation and technology in the business world. This typically covers areas such as collaboration, open innovation, AI, big data and management. The author of The 8 Steps to a Social Workplace, I also write for Forbes, the Huffington Post, LSE Business Review, DZone and the BBC.
Studies on economic inequality and social mobility reveal a strong connection between a parent's economic status and their child's outcomes. However, conventional methods may underestimate the...
Customer Surveys May Hide Bad Customer Experiences
Customer satisfaction surveys are everywhere – after dental appointments, haircuts, and IT calls. Businesses use these brief questionnaires to gather feedback and make changes. However, recent...
The temptation to place military veterans on a pedestal for their numerous admirable qualities is certainly understandable. There is growing evidence that these urges should be resisted, however, as...
A recent study from Ohio State University suggests that leaders who admit and learn from their mistakes may be more effective than those who try to appear perfect.
The study, which consisted of four...
It's Important For Remote Work To Maintain Boundaries Between Personal And Professional Lives
The remote working that became widespread during the Covid pandemic has had a well-documented impact on the work-life balance of employees, and especially of female employees, who have recorded...
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