Great Customer Experience Recipe to Simmer Over the Weekend
What kind of customer experience do you strive to provide? And more importantly, what kind of experiences are your customers expecting? For all the cooks and non-cooks out there, this “Customer...
[Video] Surfly and GoToMeeting: HTML Co-browsing vs Screen sharing
What’s the difference between co-browsing and conventional screen sharing (GoToMeeting), and why is it important?
We are accustomed to seeing new advancements in technology all the time. Smart...
A lovely “waiting line jingle” sounds in my phone: ‘Our representatives are busy helping other customers at the moment. Your current wait time is. Ten. Minutes.’
Ten minutes?! That’s not...
AI Will Not Replace Human Interaction in the Near Future
There is currently an enormous confidence in the possibilities of Artificial Intelligence (AI) and how it will change our world in the near future: self-driving cars, machine learning algorithms that...
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