Jason is a technical writer currently associated with ProProfs Chat. He enjoys writing about emerging customer support products, trends in customer support industry and the financial impacts of using such tools. In his spare time, Jason likes traveling extensively to learn about new cultures and traditions.
Why Use Help Desk Software A Question Every Business Should Figure
You have heard the phrase “worth their weight in gold”, haven’t you? Why do you think it exists?Gold has a strong universal appeal. It is bright, shiny and rich in its color....
Customer feedback, consumer engagement, NPS, so and so forth… my online feed seems littered with articles on these topics these days. Pretty sure your emails are probably filled with such...
Enterprise Chat Software: Understanding its Role & Benefits to Boost Your Business
You must have noticed some of your visitors leave the website without making a purchase. Ever wondered what leads to such a result?Even with the perfect marketing strategy in place, you get visitors...
“Customer service should not be a department. It should be the entire company.” — Tony Hsieh, CEO of ZapposAssisting customers is a straightforward practice in essence. In fact, it...
Creating a Customer-Centric Culture with Shep Hyken
We at ProProfs bring to our readers a thought-provoking conversation we had with Shep Hyken, the Customer Service and Experience Expert. He is the Chief Amazement Officer of Shepard Presentations. A...
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