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Ongoing Employee Training gives you the best Return on Investment I remember my first introduction to an employee training program.  It was a few pages stapled to a...
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Why winning an industry award is a big deal. If you worked hard to achieve recognition in your industry by competing for an industry award, there is little satisfaction...
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The only cure for failure is death. If you are a living, salient being, you encounter failure many times. It defines how we define ourselves and see ourselves as part of...
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We’ve all heard that “giving back to the community” is something companies to do. And more companies, big and small, are doing that. There are some who think they...
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– Use people’s names and encourage them. – Try to empathize with people whose beliefs you don’t share. Those are all emotions, and they drive buying...
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Is a ‘virtual’ receptionist real? Yes, Virginia . Virtual receptionists exist as certainly as that person sitting at your reception desk exists. They abound in...
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What first impression do you make over the phone? People are quick to judge. We don't even think about it. It's part of our DNA that goes back to a time when our...
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This quote from Mahatma Gandhi resonated with Gary Blair when he first came across it many years ago.   This is not surprising if you know Gary who is President of...
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On Oct 25th I took the big plunge and had my first Invisalign aligners installed. Invisalign braces, unlike the more common metal ones, are nearly transparent. They...
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If left unattended, that pile of ignored email comes back to bite you where it hurts – on your bottom line. One unanswered email could represent one lost client or...
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Has the term “customer service” become another empty corporate cliché? Is it rendered meaningless by overuse and hype? Is “your business is important to us”...
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Are people not hearing you through the cacophony of online marketing? We see it all the time. Everyone is shouting, but no one gets heard. A political press conferences...
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“Empathy” is one of those “touchy, feely” words that makes us uncomfortable. If you’re trapped in the 80’s “ greed is good ” mindset, you’d probably...
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We love quotes. We use them to express our feelings in greeting cards, to impress our friends with how smart we are and to hang in the air to denote...
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If you’re in marketing, you’ve likely heard of content shock. This is a term coined by Mark Schaefer from a  post he wrote a couple years ago that ignited a lot...
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