Rachelle Marzorati • United States of America

Rachelle Marzorati has consistently pursued self-improvement and professional growth. Her commitment to continuous learning and excellence led her to explore real estate alongside her hospitality career. At 55, she serves as the general manager for several leading hotel brands in the US and as a property manager, showcasing her deep understanding of and innovative approach to both sectors.

Her academic journey began at San Francisco State University, where she earned a Bachelor of Science degree in hospitality management. Her education provided a solid foundation, combining theoretical knowledge with practical skills to prepare her for the industry's evolving demands. To further enhance her credentials, she obtained certification as a Certified Hotel Administrator (C.H.A) from the American Hotel and Lodging Association, recognizing her leadership and operational abilities.

As a Certified Hotel Administrator, she has utilized her education and skills to improve customer service and implement the strategic vision of the hotels she manages. Her responsibilities include managing staff, reducing operational costs, and improving efficiency. Additionally, she has made significant contributions to the real estate sector, earning her Real Estate Certification in Florida and excelling as a property manager and multi-family realtor.

She has held various leadership roles throughout her career, including general manager, rooms division manager, sales and marketing head, guest services manager, and housekeeping coordinator. She has managed Comfort Inn & Suites, Extended Stay Hotel, Saratoga Oaks Lodge, and Crown Plaza Cabana Hotel. Her duties have encompassed recruiting and training employees, ensuring operational efficiency, and maintaining high customer service standards.

As a Rooms Division Manager, Marzorati managed a 340-room hotel, where her administrative and management skills were crucial in executing renovation projects and organizing grand openings. Her leadership approach focused on motivating and incentivizing staff, fostering a positive work environment.