Susan Deveney • United States of America

Susan Deveney, a leading expert in conflict resolution and mediation, heads Conflict Resolution Training Inc. (CRT) in Boston, MA. At CRT, she and her team provide professional development and continuing education programs focused on enhancing communication and resolving disputes for professionals across the United States.

Born and raised in Boston, Massachusetts, Susan graduated summa cum laude with a double major in Political Science and Psychology from the University of Bridgeport, Connecticut. She was a member of the Phi Kappa Phi Honor Society and received the Dana Scholar Award for Academic Excellence. She furthered her studies at Suffolk University Law School, earning her Juris Doctor degree.

In 2010, Susan founded CRT, where she leads nationwide training, certification, and personalized professional development programs. These initiatives are dedicated to teaching essential skills such as emotional and social intelligence, empathy, mindfulness, diversity, and inclusion. Under her guidance, CRT has trained thousands of professionals and assisted a diverse clientele that includes corporations, nonprofits, and Native American tribes.

Prior to CRT, Susan ran a legal and mediation practice from 2001 to 2016, focusing on disability law, family and business disputes, and employment law. She specialized in helping clients achieve resolutions through mediation and developed workplace investigation protocols and litigation prevention systems to minimize conflict in professional settings.

Susan is highly skilled in various mediation disciplines, including divorce and family mediation, where she has over two decades of experience. Her efforts extend to training mediators nationwide and developing programs, particularly education mediation and workplace conflict resolution. These programs aim to enhance interpersonal communication skills, conflict de-escalation, and promote positive workplace behavior through social and emotional intelligence.

Her professional contributions also include significant community service. Susan has secured grants for conflict resolution programs in Rhode Island schools and actively volunteers, including tutoring ESL students and participating in Career Day events. She supports various causes that advance girls ' and women's rights and has been a vocal advocate for children's social and economic welfare.

Recently, Susan launched a nationwide Special Education Mediation Workshop, which is closely tied to her publication, "Introduction to Special Education Mediation." She is also preparing to roll out an Elder Care Facilitation Workshop to help caregivers develop comprehensive care plans for older people.

As an accomplished writer and speaker, Susan has published extensively and presented at numerous conferences on conflict resolution and effective communication. Her book, "The Mediator's Guide to Writing Effective Memoranda of Understanding," is widely regarded in her field.

Outside of her professional endeavors, Susan Deveney enjoys tennis, swimming, and writing, activities that contribute to her balanced lifestyle. She continues to engage in educational pursuits, driven by her passion for learning and professional growth.