Organizational Silos: Impacting Both Employee and Customer Experiences
Last week, I spoke at the Furniture Marketing Group Symposium in Las Vegas. I talked about building a winning organization and fixing the experience from the inside-out. My focus was on deliberately...
Quiet Quitting: It’s Beyond Time to Focus on Your Employees
I originally wrote today’s post for Coveo. It appeared on their site on November 9, 2022.Probably one of the hottest topics in business over the last year or so has been the Great Resignation...
The Importance of A Winning Customer Data Strategy
I am thrilled to share that I took on the role of hosting Concentrix Catalyst’s digital talk show series, Born Digital, which is pioneering new ways to connect through organic, human-centered,...
If You Have Employees, Then You Need An Employee Experience Program
I originally wrote today’s post for Medallia. It appeared on their site on August 31, 2022.Employee experience is a hot topic right now. Finally, right? The Great Resignation really turned the...
When It Comes to Data, Eight Rights Don’t Make a Wrong
I originally wrote today’s post for CMSWire. It appeared on their site on September 30, 2022.Data is at the heart of designing and delivering a great (connected) customer experience. Without...
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