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Designing Your Customer Off-Boarding Program

Last week, in the first article of this two-part series, I wrote about the concept of customer off-boarding, the opposite of customer onboarding. This week’s...
9 months ago   Blog Content   Stats
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Do You Have a Customer Off-Boarding Program?

In the last couple of weeks, I shared a two-part series on customer onboarding: The Benefits of Proper Customer Onboarding and Design Considerations For Your Customer...
9 months ago   Blog Content   Stats
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The Benefits of Proper Customer Onboarding

In last week’s post, I wrote about the importance of employee onboarding. No surprise that it’s critically important to success that employees are properly...
9 months ago   Blog Content   Stats
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Design Considerations For Your Customer Onboarding Process

In last week’s post, I wrote about the importance of proper customer onboarding, as well as the benefits of doing it right and the pitfalls of doing it wrong or...
9 months ago   Blog Content   Stats
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Is It Challenging to Build and Sustain a Customer-Centric Culture?

I originally wrote this article for Forbes. It appeared on their site on April 26, 2023.Customer-centricity provides a competitive advantage for the business, both from...
10 months ago   Blog Content   Stats
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